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Cloud Based Contact Center Solutions

Overview

• PRI Line/GSM Gateway-There can be any medium to generate call and pass on to the available login agents

• Admin Panel-One Application will be hosted on window pc for real-time monitoring, MIS Reports and to access many more features. Links& Credentials will be shared with client end to access all the information related to calling.

• Server-It will be a combination of CTI & Database

Clients - They will login into application which will be installed into their systems and take calls via Mobile Phones

Why ARIA CCAS:

  • No need Server
  • No need PRI
  • No Capex required
  • Easy & quick start
  • Agent can login from anywhere
  • Agent work from home is possible
  • Agent does not need to call from his phone, neither his/her number will be exposed to clients.
  • Agent just need Phone, Computer & internet to start calling
  • All professional Call center features
  • Online Support from Aria Customer Help Desk

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