Overview

Being an automated telephone dialing system, predictive dialer is a key call Centre solution and dials from a list of numbers and shift the call to agents when a caller answers. This automatic calling system is very helpful to the call Centres and numerous corporations in case of missing the calls from customers and work as an agent to quick respond for such calls. Termed also as progressive dialer, it boosts the productivity in contact Centre and saving the time of agents. They can use up much time in talking before waiting for calls as well as hanging up busy signals and responding machines.

Aria Telecom is a key supplier of Predictive Dialer (Preview Dialer), bestowing complete solutions with advance technologies, and offering also Predictive Dialer on rent to make a low-cost solution. Our esteemed customer can simply choose our call Centre solution to make their business process simply and profitable. Aria uses fully customized and adapted technology to give the same functionality as various call Centres and corporate houses looking to deal with large number of customers or callers to provide services.

The Predictive Dialer for call Centre provided by Aria fits to your call Centre requirement and is supportive in continuing the dialing procedure without waiting for a call, holding the calls, busy signals etc. When you answer a call from a customer, few seconds of pause you will notice. It generally takes for the system to find out that you are a live person. Work as a click to dial, our predictive dialer on hire is best solution to those corporations who don't wish to pay more on purchasing the tools.

If you decided for Predictive Dialer rent in Delhi NCR or want to purchase the system or want to upgrade existing dialing system, Aria Telecom welcomes you to get advantages with Predictive Dialer solutions of latest technology and rich feature. If clients don't want to invest one time, we can offer dialer software on rent bases too. In this case, client needs to procure following thing at his end. Aria UCS Dialer can work with ISDN PRI Lines, VOIP, and GSM etc, and perfectly used for International & Domestic call Centre

PREDICTIVE DIALER APPLIANCE

Agent Screen:

  • Aria CRM with 45 fields to enter Caller Information
  • Agent can view missed call data in his panel
  • Set call back-Can set alarm for the follow up with customers, once you will set the callback, you will get a reminder on your screen at the same time.
  • Update Remarks, Fill disposition (Call Status, Feedback)
  • Today call History- agents can get their current day report
  • Caller call History-On live call, you can check the previous history of the particular customer.

Dialing Method:

  • Click to dial-Dial Pad will be enabled on your screen to dial numbers
  • Manual -Dialing through Hard phone/Analog Phone/Dial pad
  • Auto Dialing-Option will be available to upload the number details into the admin panel. As agent will pick the phone, the number would start dialing and as per the actual call status agent would able to submit the call with dispositions.

Admin Screen:

  • Live Monitoring
  • Add, Edit & Delete multiple User/Campaign/ACD group
  • Integration Of Customer CRM-if customer is having own CRM we can integrate with our system
  • Disposition up to 3 level
  • Script Manager
  • CRM Builder
  • 100% Recording
  • Queue Management-if all agents are busy, calls can be in queue
  • Role Management
  • MIS Reports
  • IVRS Report
  • Dial Result
  • Can Connect with your existing EPABX through SIP or ISDN PRI
  • Connect Agent on IP Phone, Soft Phone, Analog Phone or on existing PBX
  • Connect Agent on Mobile Phone
  • Support ISDN PRI, GSM Trunk, Analog Trunk & VOIP Trunk
  • Support Various Dialling Options like Preview, Progressive & Predictive
  • Support Inbound as well as outbound process
  • Support International & Domestic Call process
  • Agent Can be with or without Computer
  • Inbuilt SIP TRUNK
  • Inbuilt Hard disk for Recording & data storage

Application: Wherever you talk about communication or call Centre, ARIA stands along with the solution you require. With the product that would give you an effective and relevant output.

It can be applicable in

  • Real Estate
  • Travel and tourism
  • Call Centres
  • Business
  • Airlines
  • Hospitals
  • Insurance sector
  • Government Sector

Call Centre Solutions gives the organization all the benefits that will help out in growth, keeping in mind all the aspects related to the communication process.

  • Reporting Management: It has the ability to get all sort of possible reports that would not let any factor to hit the accuracy ratio of the organization. We can talk this in terms of agent reports , call reports , call history , recordings and lot more.
  • Client Satisfaction: ARIA believes in client satisfaction with the product being given. We are here to serve our clients to the best of our team efforts.
  • Cost Effective Product: This package is an effective cost outcome for all the Centres who do not require to invest much amount in one go. It offers all the best possible functionalities irrespective of the cost.
  • No Server Required: this is a stand alone device which requires no server with no complex configurations. It only requires a window PC to make the agents live.
  • No Gsm Gateway: No cost is required to invest into GSM devices. It can directly be connected to the analog lines.
  • Easy Installation: Installation of this smart device isn't a rocket science. It can easily be installed in a shorter time span.

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