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Overview

Customers expect is increasing day by day as they are demanding for relevant and helpful solutions and services. They are looking for a right company to find the exact services and cover their health, homes, automobiles and other assets. Customers are used to contact the call Centres with the expectation of efficient, well-informed answers to their query. It is also necessary for agents to keep customers updates about the particular information to retain them also. Using proper CCS ® call Centre solutions could be best possible technology for any types of call Centres and corporations, which are dealing with large numbers of customers who are just demanding for right information and solutions for any questions.

Aria Telecom is leading name amongst CCS ® call Centre solutions providers, and caters forward-looking solutions and services to larger number of Call Centres and Industries to support their business and help them to make simpler the procedures as well as modernized to get preeminent results. We are supplying voice processing system that automates the processes of call and doesn't waste time in connecting call, dialing numbers, holding up to check if the call is live. Our major goal is to maximizing client's productivity, building relationships with customers and agents by providing highly experienced solutions.

Ours team of Development, Support, Sales, and R&D etc helps in developing the excellent technologies to provide resourceful contact Centre solutions to keep the client's businesses high. Our long-term experiences of serving the different scale of industries help to breed as well as provide superior services to the respective clients. Ours cutting-edge CCS ® call Centres solutions in Delhi and NCR will of course help you in catering better support to your customers along with keeping a log of the entire details for future purposes and decision making. All the logs are securely stored in the databases trough our CCS ® call Centre software that is developed according to customer's requirements. The logs can be easily retrieved when required.

The contact Centre solutions offered by Aria includes IVR Systems, Predictive Dialers, Auto Dialers, voice logger, outbound Dialer, telephone headsets, conference bridge, GSM VOIP Gateway etc that completely suit to Call Centre Requirements. We don't have target to just making profits but bestow the real solutions that are economical and support our clients in enhance productivity. Our technical experts cater CCS ® call Centre software in India that are prepared with guiding of engineers and according to demand of market.

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CONTACT CENTRE SOLUTIONS

  • Automatic Call distributor (ACD)
  • Call Barging
  • Call Disposition
  • Call Monitoring
  • Call Queues Option
  • Call Recording
  • Click-to-call
  • Computer Telephony Integration (CTI)
  • Contact History
  • Cost irrespective
  • Forward-to-Phone
  • Integrated SMS/ Email
  • Interactive Voice Response System (IVRS)
  • Multiple trunk connectivity
  • Number Masking
  • Skill based Routing
  • User Friendly Agent/Admin Interface
  • Web chat
  • Agent Can be with or without Computer
  • Connect Agent on IP Phone, Soft Phone, Analog Phone, existing PBX and Mobile Phone
  • Connects easily with your existing EPABX through SIP or ISDN PRI
  • Great for Inbound and outbound process
  • Inbuilt SIP TRUNK and Hard disk for Recording & data storage
  • Support auto dialing options like Preview, Progressive & Predictive
  • Support ISDN PRI, GSM Trunk, Analog Trunk & VOIP Trunk
  • Supports International & Domestic Call process

Aria contact center solution is perfectly designed for

It can be applicable in

  • Call Centers
  • Hospitals
  • Insurance sector
  • Real Estate
  • Travel and tourism
  • Business
  • Airlines
  • Government Sector
  • Higher client satisfaction
  • Better monitoring of agent’s work
  • Cost effective solution with extensive features
  • 24X7 customer service for aria customers

Company Achievements

5000+

Projects Delivered

10000+

Satisfied Clients

7

Winning Awards

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Company Ratings

Our Testimonials

Dedicated Work

Our Clients